Where do you store our data in the cloud?

Your data is backed up at least once per day, and stored inside fully encrypted drives on multiple servers, both on-site and off-site depending on your location.

If we accidentally delete a file, how easily can we get it back?

In most cases, it will be as simple as restoring it from the latest backup.

What is an MSP, and why should we use one?

Utilizing a Managed Service saves you money, as you gain all the benefits of in-house IT at a fraction of the cost.
Also, because we dedicate our reps and technicians to specific clients, you are able to have a technician that knows your business personally.
This not only makes it quicker and easier for our technician to fix issues for you, but gives you a direct point of contact, rather than slowly communicating through call centers and menus.

When contacting you (SECUREWIRX MSP) for support, will we have to go through a call center/menu?

No, each of our clients have a dedicated technician/rep that will be your first point of contact.
We also implement an easy-to-use ticketing system for the more run-of-the-mill issues.